Vacation Planning Company ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our websites, our phone and text lines, and the travel planning services we provide.
Information We Collect
We only collect information you choose to give us, or that is necessary to plan and book your travel:
- Contact information — name, email address, phone number, and mailing address.
- Travel details — destinations of interest, travel dates, number of travelers, budget range, preferences, and special requests.
- Traveler information required by suppliers — such as legal names, dates of birth, and passport details, collected only when needed to complete a booking.
- Communication records — inquiries, emails, text messages, and notes from phone calls, kept so we can serve you accurately.
- Basic website analytics — pages visited and general location, used to improve our sites.
We do not store credit card or bank account numbers on our websites. Payments are made directly to travel suppliers or through their secure payment systems.
How We Use Your Information
- To respond to your inquiries and answer questions.
- To prepare quotes, itineraries, and travel proposals.
- To make and manage bookings with airlines, hotels, resorts, cruise lines, and tour operators.
- To send booking confirmations, payment reminders, travel documents, and trip updates.
- To communicate with you by phone, email, or text message about the services you requested.
Text Messaging (SMS) and Your Consent
If you provide your mobile number and agree to be contacted by text — by checking the "It is okay to text me" box on one of our forms, by telling us during a phone call, or by texting us first — we may send you text messages related to your travel planning, such as replies to your questions, quotes, appointment confirmations, and payment reminders.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message, and you can reply HELP for assistance. Full details are in our SMS Terms & Conditions.
How We Share Information
We share your information only as needed to deliver the travel services you asked for:
- Travel suppliers — airlines, hotels, resorts, cruise lines, tour operators, and insurance providers, so your reservations can be made in your name.
- Service providers — the software we use to run our business, such as our customer relationship system, email, and phone and messaging providers, who may process information on our behalf.
- Legal requirements — when required by law, subpoena, or to protect our rights or the safety of others.
We do not sell your personal information.
Data Retention
We keep your information for as long as needed to serve you and to meet recordkeeping, tax, and legal obligations. You may ask us to delete your information at any time, subject to records we are required to retain.
Your Choices
- Email — click the unsubscribe link in any marketing email, or ask us directly.
- Text messages — reply STOP to any text to opt out.
- Phone — tell us you prefer not to be called.
- Access, correction, or deletion — email us using the contact information below and we will respond promptly.
Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
Our services are intended for adults. We do not knowingly collect information from children under 13. Information about minors traveling in your party is collected from the adult making the booking.
Changes to This Policy
We may update this policy from time to time. The effective date at the top of the page will reflect the most recent revision.
Contact Us
Questions about this policy or your information:
- Email: vacationplanningcompany@gmail.com
- Phone: (702) 522-0111
- Mail: Vacation Planning Company, P.O. Box 2105, Owasso, OK 74055